Whether or not you are a customer, you can always find help through a variety of means:


For all things tru.ID our docs are usually the best place to start from — they cover everything about our platform that you may need — how our technology works, getting started quickly, trying it for yourself, and how to integrate it into your app and/or website.


A lot of common queries are addressed by our FAQs.

If you don't find an answer to your query or for requesting support with anything else not covered by our docs or FAQs, please open a ticket through our Zendesk Support page or via email to

Bugs or feature requests

If you think you've found a bug in one of our GitHub repos, please raise an issue in the relevant repo. If you'd like to request a feature in a repo, you can also raise an issue in the relevant repo.

If you'd like to request a new feature on the platform, contact us via an email to

Developer Slack

We have a Developer Slack group where you may be able to post questions that may not be answered in the documentation, and have the community answer them. You can also share feedback on the developer experience of our platform through this Slack.
Please do not use this Slack for official support requests because we offer no SLAs for responses to Slack messages.


You can always email with any miscellaneous questions that don't fit into the above.

Sales enquiries

For any Sales enquiries including discussing your custom support needs, please email us at